Returns

1. Introduction

Thank you for shopping at Lush Lights. If you are not entirely satisfied with your purchase, we're here to help.

2. Returns

• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• You will need to provide the receipt or proof of purchase.

3. Refunds

• Once we receive your item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment.

4. Shipping

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable.

5. Exchanges

• We only exchange goods if they are defective or damaged.
• In circumstances where you consider that a product is defective, you should promptly contact us via our Contact page with details of the product and the defect.

6. Exceptions

Some items are non-refundable and non-exchangeable. These include personalised goods, perishable items, gift cards and items which have been damaged in use.

7. Contact Us

If you have any questions on how to return your item to us, contact us via our Contact page.